Returns
We want you to love your Christmas. If anything isn't quite right, our returns process is simple.
60-Day Returns
You may return any unused item in its original packaging within 60 days of delivery for a full refund. We extend this to 15th January for Christmas orders, so you can shop early with confidence.
How to Return
Contact our UK customer care team at hello@firandfable.co.uk with your order number. We will arrange a collection or send you a returns label. Refunds are processed within 5 working days of your item arriving back at our warehouse.
Faulty or Damaged Items
If an item arrives damaged or develops a fault, contact us to discuss the available remedy. Warranty terms will be confirmed for each product before launch.
Exclusions
For hygiene reasons, we are unable to accept returns of opened perishable or personalised items. Your statutory rights under the Consumer Rights Act 2015 are unaffected.