Frequently Asked Questions
Answers to the questions our customer care team hears most often.
How realistic are your trees?
Very. Our premium trees use moulded PE branch tips cast from real fir branches, giving them the irregularity and softness of the real thing. The two-tone needle mix is designed to catch light naturally.
How long does assembly take?
Most trees assemble in under 30 minutes. Branches are hinged, so they fold down into place — you then shape each branch, which is the part most people find surprisingly enjoyable.
Can I use outdoor lights indoors, or vice versa?
Our connectable string lights are suitable for sheltered outdoor use such as porches. Trees and garlands are for indoor use only.
Do you offer replacements for individual bulbs?
Our pre-lit trees use long-life LED micro-lights rated for many seasons. If a section ever fails within the warranty period, we will repair or replace it.
When should I order for Christmas?
Our most popular trees and bundles sell out in late November and early December. We recommend ordering by mid-December for guaranteed pre-Christmas delivery; exact cut-off dates are shown at checkout.